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Jobs at Oakes Children's Center

Quality Assurance Coordinator

Location: San Francisco, CA

Department: Oakes Children's Center

Type: Part Time

Min. Experience: Mid Level

Oakes Children’s Center is a mental health center for SED children, ages 4 to 18. The Center runs a Counseling Enriched Educational Program, outpatient groups for PDD clients, a public school-based mental health partnership, and a clinical training program. Administrative and clinical staff manage overall operations, coordinating a number of internal and external resources. Oakes is funded by CBHS, Bay Area school districts, foundation grants, and private donors. Attention to each of their regulatory requirements and policies is essential. Given the varied backgrounds and needs of Oakes’ clients, smooth and efficient communication and accurate documentation are top priorities.

A. FUNCTION

 

  • The Quality Assurance Coordinator will work collaboratively with other members of the Clinical and Management Teams to maintain a system of robust, data-driven, continuous quality improvement that informs and connects practice, training and outcomes in support of agency strategic goals.

 

B. QUALIFICATIONS and COMPETENCY FACTORS

  • Licensure as LCSW, LMFT, PsyD, or PhD required
  • Minimum of 3 years’ progressive leadership experience in a professional nonprofit service setting (or similar organizational setting) leading quality improvement, outcomes and training
  • Minimum of 2 years’ experience providing supervision and coaching
  • Excellent verbal and written communication skills
  • Language skills that include the ability to read, analyze, interpret and apply complex compliance and regulation guidelines
  • Ability to present sophisticated technical data into accessible, actionable and meaningful information for decision-making and program improvement
  • Advanced computer skills/proficiencies: email, web, MS Word Suite (including Excel, Word, PowerPoint, etc.)
  • Advanced experience with electronic health records/database, including county/state systems, required
  • Ability to create and maintain positive, productive working relationships
  • Ability to work independently and as a member of a team, manage multiple projects simultaneously, track details and big picture
  • Individuals who are ethnic minorities, are underrepresented in the field and/or have multiple language capacity are encouraged to apply

 

C. Major Areas of Responsibilities

Continuous Quality Improvement (CQI):
 

  • Oversight of agency-wide strategy for service documentation in all areas with a focus on MediCal/EPSDT, compliance, and client’s rights
  • Plan and lead system of audits and utilization review
  • Work as part of the overall team with Clinical, Educational and Administrative Staff
  • Review billing notes and provide feedback to all billing staff on a regular basis
  • Co-sign and provide feedback for billing notes for unlicensed staff as required

 

Training:
 

  • Work collaboratively with Clinical and Management teams to create and lead staff training that supports agency treatment philosophy, evidence-informed interventions and accredited/certified standards
  • Using agency data, assess training gaps; identify and vet training curricula and create training curricula as needed to assess compliant documentation training and oversight
  • Oversee in-house billing certification system

 

Outcomes:

  • Working with Management Team and program managers, develop strategic and operational metrics for the programs as a basis for productivity, performance, results, and accountability 
  • In coordination with programs, create key metrics reports to keep direct care staff, management, and Board informed of performance
  • Lead implementation and monitoring efforts as a result of utilization reviews and utilization management finding
  • Use data gleaned from outcomes to inform training needs
  • Manage Quality of Care incident reports

 

Other Responsibilities:

  • Oversee client records system, including archiving and records requests processes
  • Provide data and QI focused input for management
  • Represent agency at county/state meetings
  • As needed, write portions of RFPs, contract and grant reports related to continuous quality improvement, training and outcomes
  • Follow procedures as set forth in the staff manual and other relevant guidance and policies issued by state and local government
  • Perform other duties as assigned.

 

Responsible to: Clinical Director

 

FTE: 20 hours per week, non-exempt

 

Qualified applicants will receive consideration for employment without regard to the fact or perception of their race, creed, religion, color, ancestry, national origin, age, sex, sexual orientation, gender identity, domestic partner status, marital status, disability, weight, height or AIDS/HIV status.
 

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